Call Us: (01642) 611110

Customer Satisfaction

Customer satisfaction is very important to us. We want to provide the best service possible for people affected by dementia and their families at all times.

We aim to involve people in their care, in decision making and all aspects of their care. We also welcome family involvement, and seek to learn from people and their families what their needs, wants and preferences are, so that care can be properly tailored around them as an individual.

We welcome all feedback from people who use our services and their families. If you would like to tell us your experiences please download and completed the appropriate Customer Satisfaction Questionnaire and return it to the following address:

Cleveland Alzheimers Residential Centre Ltd
Kirkdale
Radcliffe Crescent
Thornaby
Stockton-on-Tees
TS17 6BS

Or alternatively you can email the completed questionnaire to This email address is being protected from spambots. You need JavaScript enabled to view it. .

If you are unsure as to which questionnaire you need to complete please do not hesitate to contact us via telephone on 01642 - 611110.

For the latest Quality Assurance Audit Results - click the appropriate button to the right.