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Quality

  • We are committed to providing the highest quality care possible for those who use our services and their families.
  • As well as internal methods of checking our quality levels, including regular unannounced visits from our trustees, we welcome external scrutiny to ensure our services are the best they can be.
  • We are regularly inspected by our regulator, The Care Quality Commission, to ensure our care and support is compliant with all essential standards.
  • The organisation also holds Investors in People status as well as Gold Standard Framework provider status for our End of Life care services.
  • We also welcome visits from families, friends, those who commission services and others.
  • The ensure best quality, our services are highly staffed by teams who are regularly trained in all aspects of caring for people affected by dementia.
  • At Cleveland Alzheimers, we are always looking to improve the quality of service provided and welcome all comments and feedback.